US
SERVICE CAPABILITY
Practical Support for Packaging Automation Lines
KUKO packaging machinery provides customer-oriented service, rapid response and low-cost automation solutions. From installation preparation to operation guidance, maintenance and after-sales support, we help customers keep packaging equipment running reliably.
- Customer-Oriented Response
- Low-Cost Automation Solutions
- Startup & Operation Guidance
- Sealing Performance Maintenance
- Alarm Diagnosis Support
- One-Year Machine Warranty
SERVICE PHILOSOPHY
Customer-Oriented Packaging Automation Service
We focus on continuous innovation, rapid response and practical engineering support to deliver low-cost automation solutions for packaging production lines.
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OPERATION SUPPORT
Clear Guidance from Setup to Automatic Operation
Our team supports safe machine preparation, parameter setting, manual adjustment and automatic production startup.
Power-On Preparation
Check power supply, stable air source, safety doors and detection devices before startup.
Parameter Setting
Set sealing temperature, timing values and material detection mode according to product requirements.
Manual Adjustment
Use manual film advance and seal/cut controls for loading, alignment and trial operation.
Automatic Production
Start automatic running after all settings are confirmed for stable cyclic operation.
Sealing Performance
CheckConfirm jaw surface condition and remove sealing residue before it affects package integrity.
- ✓Clean sealing jaws while warm with a soft cloth.
- ✓Apply cleaning paste to remove residue safely.
- ✓Replace worn jaws when sealing is incomplete.
Drainage Management
CheckKeep accumulated water under control to protect internal components and maintain a clean work area.
- ✓Drain accumulated water before it reaches the metal baffle.
- ✓Check the drain valve regularly for smooth operation.
- ✓Keep the drainage area clear to prevent contamination.
Pressure & Moving Parts
CheckVerify operating pressure and mechanical movement to reduce sealing variation and unexpected downtime.
- ✓Adjust pressure correctly for consistent sealing results.
- ✓Lock the regulator after pressure adjustment.
- ✓Inspect moving parts for abnormal noise or damage.
AFTER-SALES SERVICE
Warranty & After-Sales Commitment
We provide clear warranty coverage, transparent service standards and professional technical support for long-term equipment performance.
One-Year Warranty
Full machine warranty for one year from shipment date, excluding consumables and wear parts.
Warranty coverage
The product appears damaged when opening the package for the first time;Under normal operating conditions (non-human damage), parts of the product fall off for no reason;Product quality issues.
Non-warranty coverage
Man-made damage;Failures caused by consumable materials, normal wear and tear or damaged parts, or air corrosion;Damage caused by crushing or collision during transportation;Man-made dirt, scratches, stains, etc.
Technical Support
Support available through website and phone for troubleshooting and service coordination.
Warranty exclusions: Warranty does not cover misuse, unauthorized repairs, human-induced damage or force majeure.
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